Everyone,
I picked up all of the defective pine cone handle material from the Randall shop this week. Although disappointed, I can see where the shop is coming from. They spent a lot of additional time trying to fill the voids, air pockets and defects on a couple of these orders...to no avail.
Pine cone is off the list of available custom handle material options. Anyone having a Randall knife on order with this material...from me or anyone else, should contact us.
I have walked into the shop with custom exotic woods, from my "stash" to fill whatever orders I already had submitted to the shop. I did this, so as not to lose the custom order slots. The customer who has these particular knives on order will have first refusal of the knife, once received by me.
If anyone would like to exercise their other options, speaking for me at least, they need to give me a call, text or email and we will work it out. I have still not ruled out having some of this material installed outside of the Randall shop. This would mean quite an additional charge for labor, shipping & insurance, but I will explore it sometime down the road.
The pieces that I picked up from the shop are un-useable, being fragmented! I will attempt to come to some sort of agreement with the supplier, whom I have had great dealings with in the past. This will be a costly venture on my part...but not on yours!
Deposits for pine cone handles will be dealt with by any means, listed below:
* Credit towards the custom knife that is coming out with wood from The Captain's Stash.
* Credit towards another custom-ordered Randall knife (Customer's choice)
* Credit towards a stock-optioned Randall knife
* Credit towards any RMK I have "in stock".
* Full refund of your deposit/s.
I hope this is satisfactory to all of my customers. Things like this do happen, from time-to-time, and I am sorry for it. Hopefully all parties will see that I am doing everything I can to rectify this problem...at least everything within my power.
In short: The Randall shop does not want to compromise their paramount standards by installing an inferior product on their very fine Randall Made Knives. Although we may not like the decision, we should, most certainly, applaud their reason.
Stay sharp, Capt. Chris
Edited by Captain Chris Stanaback (12/03/15 01:04 PM)